seamlessly, making it a memorable journey for us. A special thanks to Sophie, our local travel agent, who did an outstanding job creating the itinerary and arranging the travel plans. Her professionalism, attention to detail, and understanding of our preferences made all the difference. The tours, accommodations, and activities were thoughtfully organized, and we truly felt well taken care of throughout the trip. That being said, we did face some disappointment regarding the final payment process. The clarification about the remaining balance was not addressed until the end of the trip, with repeated remainders, which caused some confusion and stress. The required travel vouchers were never posted in the portal until the end. But thanks to Sophie, who came to our rescue. It would have been much more convenient if all these issues had been resolved earlier in the process. Overall, we are grateful for the experience and Sophie's excellent service. We hope this feedback helps in fine-tuning the payment communication for future trips. We look forward to using your services again for our next adventure! Best regards, Vinith Shetty

y wife. We covered all the places which were mentioned in the itinerary and the hotels which I asked in the package were provided and all the properties were amazing. The limos to all the tourist places were also comfortable and amazing. Thank you Travel Triangle and Viet Aurora for this amazing trip

g Travel Arrangements**: The travel vehicles, guides, locations, and Halong Bay cruise were exceptional. Our stay in Danang was equally remarkable. 2. **Cruise Upgrade**: Our agent upgraded our Halong Bay cruise to a balcony view, which made our experience truly special as we spent quality family time on the water. 3. **Punctual Pickups and Drops**: Every pickup and drop was on time, saving us valuable time to enjoy and explore. 4. **Thoughtful Birthday Surprise**: We visited Vietnam to celebrate our child's birthday, and our agent, Hannah, sent a wonderful cake to mark the occasion. It made us feel incredibly special. 5. **Safety and Care**: Hannah ensured our safety and well-being throughout the trip, from the start until we returned to India. 6. **Excellent Coordination**: The coordination and communication from the agent were seamless, making our trip stress-free and enjoyable. **Areas for Improvement** 1. **Early Check-in Request**: We arrived in Hanoi at 10:00 AM, but the standard check-in time was 2:00 PM. Despite requesting early check-in, it was not arranged. This cost us 4–5 hours, which could have been better utilized. 2. **Ba Na Hills Trip**: On our way to Ba Na Hills, we spent an hour shopping for pearls. This was unnecessary, as we had already shopped earlier during the trip. That time could have been better spent exploring Ba Na Hills. 3. **Ocean View Request**: While I did get an ocean-view room in Danang, it was on the 4th floor. I was expecting a higher floor (e.g., 16th) for a better view. 4. **Exit Day Vehicle Issue**: On our last day, I requested an earlier vehicle for shopping before heading to the airport. This was denied by the agent, who suggested booking locally instead. While I managed, this could have been better coordinated to save time. 5. **Limited Trip Planning Support**: The agent often asked us to check with the hotel reception for nearby places to visit. I expected the agent to provide a comprehensive itinerary, detailing must-visit spots, optional activities, and chargeable add-ons to help us make the most of our trip. 6. **Currency Suggestion**: I was advised to bring USD, but in many shopping areas, payments were required in VND. This led to additional currency conversion fees, which could have been avoided with clearer guidance. Overall, it was a wonderful trip, and I appreciate the efforts of Travel Triangle and VietAurora. Addressing the above areas would make the experience even better for future travelers.

eplied all my queries and helped me to find best things among available options. After reaching Vietnam, I didn't have to ask them for any things because before I arrived at any location, their representatives called me in advance for pick up at airport, hotel, city tour, destinations, and places to visit. It was a smooth trip because of you all guys. Thanks to Melinda, Tina and Tracy for all your help and support. Thanks a lot

dination regarding this trip. I shall recommend to my friends and colleagues for their next trip. Thank you.

ry much.

t come prepared for the swimming. 2. Travel agent should have told that some of these sightseeing are not worth it. Or it is only popular tourist attraction and the scenic view is average only. For example they have to tailored the itenary as per the taste of customer. Or should have send real photos/videos of the places. 3. Some of the travel agents did not reach out to us after giving their first offer/quotation. Atleast they have to message or call once a day to know the customer expectations. I know there were times when there is too much rush, but these small steps gave customer a satisfaction. And they did not feel leftout. Smooth travel experience with nice and tasty food. Hotels and hostel choices are also good.

ed by S Vietnam Trips and curated very well to avoid travel stress... The Tour itinerary perfectly planned and managed .. over all had fantastic trip.. looking for more tour again Thankyou Vietnam is truly fantastic destination and 8 nights was not sufficient..will be planning for another trip soon to Vietnam... Friendly, happy and respectful Vietnamese are a lessons learnt and to carry forwards

trip

the times whole experience was awesome for whole family, trip guides were too sweet and cooperative with the kids. All the stays were superb. Kids loved Vietnam so much. Will definitely plan my next trip also with them and recommend friends and families to plqn their trip with them.

, Daisy. The trip exceeded our expectations and the quality of hotels, food and transit vehicles pleasantly surprised us. Furthermore, Michael was available to help us out 24*7, cleared all our queries, and helped with adjustments. Overall, thanks to S Vietnam trips and Michael for arranging this unforgettable trip for us.

, so they could have suggested that. All in all, the trip was good. Jenny, our trip advisor was exceptional in everything.